News

Contact centers spend millions on training—but still battle turnover and inconsistency. Discover how one exec fixed it with Call Center Coach’s AI-powered Leadership Execution system ...
Inside Call Center Coach: AI workflows, custom apps, and coaching transform leadership expectations into daily execution — building a competitive advantage others can’t replicate.
Inside Call Center Coach: AI workflows, custom apps, and coaching transform leadership expectations into daily execution - building a competitive advantage others can’t replicate. About Call Center ...
AI,Call Center,Contact Center,LLM,TTS,ASR,NLP,RAG,Customer ...
CLEVELAND, Ohio— The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it fired a Black woman by falsely claiming she cursed during a call.