From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Operating out of call centers disguised as legitimate investment firms, the group is believed to have stolen over €10 million since 2022 through a sophisticated and long-running scam. Twenty-one ...

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent performance, and ensuring compliance.

Inside Call Center Coach: AI workflows, custom apps, and coaching transform leadership expectations into daily execution - building a competitive advantage others can’t replicate. About Call Center ...

CLEVELAND, Ohio— The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it fired a Black woman by falsely claiming she cursed during a call.

Data centers have a surprising ally: The communities they call home 70% of Americans are comfortable with a data center within just a few miles from their home.