It's common for call centers to give employees the option to call, email, or schedule a one-on-one appointment with a licensed benefits counselor. Connecting your clients to services like this ...

update Contact centers have, in the past decade, made "minimal progress" in being customer-focused, a new global study reveals. X. Trending. Amazon Prime Day is July 8 - 11: Here's ...

Result, say clients: up to 20% lower call center operating expenses, thanks to shorter, more productive calls. "We can derive a great deal from just a few sentences," says Conway, 54.

Did you know? Beginning in August 2008, the company hired a staff of over 100 agents who help the company's call center clients while working from their home. The Fortune 500 companies that use ...

If your first client doesn't already have call center software, it is up to you to manage your work yourself. There are several call center programs available at a variety of pricing packages.

By Dan Berthiaume Desktop virtualization has been having a strong impact on all types of businesses across the globe, and the large nearshore call center services industry is no exception. Nearshore ...

When Tiago Paiva won a Twilio hackathon in 2011, he moved to the U.S. from Portugal. Now, his company Talkdesk is one of the most recognizable names in the call center industry, with clients such ...