I’ve called, I’ve emailed everybody and their grandmother and their grandmother’s sister. Nobody emails you back and nobody calls you back,” said one immigration attorney.

A Central Kentucky call center will soon be managed by a new company, and is not closing or laying off its employees.

A federal judge Monday agreed to mercy for a former owner of a Foley call center who admitted to participating in a Medicare ...

Donald Trump is still just becoming wise to the notion that Russian President Vladimir Putin might not be a good-faith actor ...

Remote client relationships are here to stay. Learn how strong communication, trust and personalization can help you build lasting cross-border connections.

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

The Trump and DeSantis administrations have refused to release a roster of detainees, none of whom seem to appear in ICE’s ...

People held at the brand new Florida immigration detention center that officials have dubbed “Alligator Alcatraz” say worms ...

One of the toughest parts of sales is making a cold call. Calling a potential customer out of the blue is never easy, but there are some things you can do to make your cold call experience a bit less ...

As drug addiction continues to take a toll on communities across the United States, the need for effective, targeted ...

It’s not a detention facility that is going to be up to par with the requirements necessarily, so yeah, it’s horrible,” his ...