A penny for the thoughts of our thankless call center workers. Long have they had to endure indignant customers fuming at them for problems beyond their control. Now they must suffer accusations that ...

Newsweek spoke with the attorney of a detainee and the friend of another. Both described harrowing conditions at the remote facility.

A site plan for a Bangladeshi community center in north Warren is on hold pending Zoning Board of Appeals approval for ...

When you call a 1-800 number, you’ll often end up speaking to someone in the Philippines. Call centers are a huge part of the country’s economy, employing more than a million people. In recent years, ...

The Philippines’ IT and Business Process Management (IT-BPM) sector has evolved from a voice-centric call center base into a hub for high-value services. With a strong shift toward finance, healthcare ...

Take time to ensure that your foundation is strong and adaptable—this will be key to creating lasting connections.

Your deck won’t save you. Your data won’t speak for itself. Learn how small agencies can turn client calls into their biggest ...

Culture isn’t a campaign, it’s a commitment. You see it in the small decisions, the tough conversations and the day-to-day ...

Palantir Technologies' advanced data mapping and AI solutions give it a strong moat and impressive profitability. Click here ...

Attorneys say armed guards, insufficient phone accessibility and “abysmal conditions” violate the due process rights of those ...

Some CT lawmakers supported enforcement efforts against immigrants with criminal pasts, but they are now balking at ...

As temperatures rise, the Tulsa Day Center is seeing thousands of visits and is asking the community for help to meet growing ...