It's common for call centers to give employees the option to call, email, or schedule a one-on-one appointment with a licensed benefits counselor. Connecting your clients to services like this ...

See what’s working during every client interaction with J.D. Power Pulse CX. Learn More and Request a Demo; Getting the Mix Right. Ultimately, finding the right mix of chat and call center techniques ...

Understanding call center objectives and goals will help you improve your in-house center or hire the right service for your small business. Increased Company or Client Sales ...

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in ...

In a different call center, Kevin Asuncion transcribed medical visits from half a world away, in the United States. You can get used to the hours, he said in an interview last year: 8 p.m. to 5 a.m.