Ericsson is a leader in the telecom equipment industry, and its commitment to research and development will continue to create new products and generate additional licensing revenue. The relatively ...

AWS data center leader Kevin Miller departs the cloud company as Amazon invests billions in data center infrastructure ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

CRN rounds up Nvidia’s biggest news stories of 2025 so far, ranging from its $4 trillion market cap milestone and ongoing ...

Simple2Call Launches New, Fully Compliant AI-powered Contact Center Suite in India, Amid Rising Telecom Crackdowns ...

Google will heavily discount cloud computing services for the United States government, in a deal that could be finalised within weeks, the Financial Times reported on Friday, amid President Donald ...

AMCS Group, an Ireland-based supplier of integrated cloud-based software and vehicle technology for the waste and recycling industry, has appointed Sean Coleman general manager for North America.

The 52 counties honored in this year's awards from the Center for Digital Government are transforming local government with cutting-edge tech while focusing on resident services.

Open Source Cloud Based Call Center Software hosted in the cloud by a business phone service provider. Users access the service through an app installed on their computer or mobile. This solution ...

What is a cloud WMS? A cloud-based warehouse management system (WMS) is a software solution that enables businesses to manage their warehouse operations and inventory using the internet and remote ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving performance gains.