A Central Kentucky call center will soon be managed by a new company, and is not closing or laying off its employees.

Soon, many patients might initiate contact with the health system not by speaking with a call center worker or receptionist, ...

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the trust.

Family members of detainees and employees at Krome Detention Center have made calls to 911 to ask for medical help after not ...

CLEVELAND, Ohio— The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it fired a Black woman by falsely claiming she cursed during a call.

Fayette County Fire and Emergency Services received a call to the QTS Data Center in Fayetteville regarding an e ...

THROUGH CALLS, TEXTS AND ONLINE CHATS, OPERATORS OFFER A SHOULDER TO CRY ON SOMEONE WHO LISTENS, AND THE SERVICE IS WIDELY ...

Hundreds rallied in Foley Square Tuesday, including over a dozen local politicians—Zohran Mamdani, the Democratic nominee for ...

A federal judge Monday agreed to mercy for a former owner of a Foley call center who admitted to participating in a Medicare ...

Wisconsin’s new budget includes more than 300 less state employees than its last budget, something Republican finance leaders ...

Data from Quantum Metric’s latest survey uncovers the reasons why companies need to prioritize digital improvements for their ...

During the COVID-19 pandemic, about one-third of state employees were allowed to work remotely. That’s changed under Gov.