The hack at a third-party vendor 'affects certain consumers who had contacted our customer help desk,' Adidas says. All those ...

Closing the digital gap in convenience retail means offering technology solutions that support mom-and-pop shops, not ...

Elijah Travis Mackey, a Checkers employee in Kissimmee, Florida, is accused of shooting a customer over a food order ...

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

From streamlining service interactions to enabling real-time feedback analysis, GenAI has great potential to help companies ...

A Checkers employee shot and killed a customer who reportedly complained about his food and asked to speak to a manager, ...

The Mobile County Sheriff’s Office said the surveillance video shows a couple attacking a cashier and their relative.

The company released a statement last week disclosing that an “unauthorized external party” managed to obtain “contact ...

A new class of operational technologies is quietly transforming how retailers engage customers — by empowering the people and ...

Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

The Gloucester County man also pleaded guilty to tax fraud in seeking over $1 million in pandemic relief tax credits, ...

Coles’ chief customer officer Amanda McVay will leave the supermarket giant following a restructure to its customer, retail, ...