A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

Reprint: R0409H Most executives today agree that their efforts should be focused on growing the lifetime value of their customers. Yet few companies have come to terms with the implications of ...

Discover the best small business CRM software of 2025. Streamline your operations, enhance customer relationships, and boost sales with our top picks.

How should companies be thinking about investing resources toward AI capabilities? It’s no longer a question of whether to build their own capabilities or buy them. Instead, they are looking at ...

Discover the best free CRM platforms for small businesses so you can make an informed software decision for your small to medium-sized business.

The Age of Continuous Connection New technologies have made 24/7 customer relationships possible. It’s time to change your business model accordingly. by Nicolaj Siggelkow and Christian Terwiesch ...

For the first time in U.S. history, the number of working adults providing care to an older adult (nearly 23 million) has surpassed the number providing care to preschool children (21 million). To ...

A quick interview with the EMP's new Scholar in Residence, Todd J. Mosher, Ph.D, touches on teaching, career direction and an early fascination with aerospace.

Customers are vital to any business, and customer relation management (CRM) systems can help you maximize every interaction. We help you choose the best CRM for your business among our top-tested ...

All companies want to provide their customers with richer and more engaging experiences. The challenge is how to scale the experiences in a way that does not depersonalize or commodify them. Enter ...

Table of Contents Customer relationship management (CRM) software offers major benefits when it comes to sales, marketing and customer service functions.