Percent of U.S. Brands saw declining CX Index scores for the second year in a row, Forrester reported at its CX Summit.

Slide Insurance targets underserved coastal property insurance markets, showing strong growth and profitability. Read more on SLDE's $100 million IPO plans.

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents.

Stop letting these things slide—you deserve love that feels good and respect that’s effortless.

America’s Best Customer Service 2025 highlights companies that excel in delivering the best customer experience using a variety of measures, including public data and a large-scale confidential ...

TheCustomer Relationship Management Industry Report 2024 - Integrable, Easy-to-use CRM Solutions with AI and Data Analytics Enable Personalized Customer Experiences - ResearchAndMarkets.com ...

Retailers and fast-food giants like McDonald's, Starbucks, and Costco leverage loyalty programs to drive sales and gain consumer insights.

This level of dedication and problem-solving demonstrates Nick's commitment to customer experience and his ability to lead by example in challenging situations.

Explore the process and stages involved in Customer Relationship Management (CRM) to effectively manage customer interactions and enhance customer satisfaction.