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This blog shares 14 proven tactics to help brands drive loyalty, increase repeat purchases, and grow customer value.
New technologies have made 24/7 customer relationships possible. It’s time to change your business model accordingly. by Nicolaj Siggelkow and Christian Terwiesch A seismic shift is under way ...
The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...
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