This blog shares 14 proven tactics to help brands drive loyalty, increase repeat purchases, and grow customer value.

New technologies have made 24/7 customer relationships possible. It’s time to change your business model accordingly. by Nicolaj Siggelkow and Christian Terwiesch A seismic shift is under way ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...