Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

Metro Trains resume after Amtrak service suspension between DC and Philadelphia The rail company said they appreciate the support and understand as the service becomes fully restored.

Rochester Gas & Electric and New York State Electric & Gas are among the utilities fined by the state for failing to meet customer service metrics.

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

SAN JOSE — Some Santa Clara Valley Transportation Authority light rail service resumed Monday while other lines faced delays as inspections on the tracks continued following a historic two-and-a ...

VTA bus service resumed Friday, and light-rail service was expected to resume Monday after a judge ordered the end of a weekslong workers strike.

SAN JOSE — Santa Clara Valley Transportation Authority bus service will resume Friday, after striking union workers were ordered to return to their jobs by a county judge.

This means bus service could be online as soon as Friday, with light rail to follow once tracks are inspected. VTA employee Jose Salas wasn't happy after he was briefed by the union "Upset.

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

A recent report found that Singaporeans spent more than 30 million hours on hold with customer service last year. With banks and telcos often receiving high call volumes, CNA's Vanessa Lim spoke ...

What Home Depot Just Taught Me (and Not in a Good Way) About Customer Service As a business owner, picture yourself on the other end of a customer interaction. What would you really want to happen?