Developing ways to measure your customers’ success and happiness with your business is key to maintaining their loyalty and ...

KPIs help you and your customer stay aligned on the bigger picture—what “success” means in the context of your partnership.

Key Points There is no question that Total Quality Management requires significant metrics to track. The good news is that ...

Last week's CX industry event spotlighted products, partnerships, and customers -- and delivered one sweeping message: AI is ...

Discover the essential ingredients for marketing success in Ambi Parameswaran's practical guide, Marketing Mixology, a ...

The basis of Sheppard’s theory rests on his concept of “Cultivating Vibrant Communities," which has at its base that people ...

Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and deploying parts of the new AI CX in 6-8 weeks.

With tariffs looming large over an already tough retail landscape, Dean Tarpley of Celonis asks how Process Intelligence can ...

This fast-growing customer experience consultancy helps brands thrive through tech-driven, people-first digital solutions.

Currently, AI agents are largely conversational. You prompt it, and it spits back an answer. While context windows have grown ...

Cristobal Viedma of Lingokids says a mock trial ad that touched on parental fears about kids' screen time was made with core ...

# It is easy for business owners to become resentful of the businesses for which they had great passion and were prepared to invest a significant proportion of their time, money, and energy. For many, ...