With tariffs looming large over an already tough retail landscape, Dean Tarpley of Celonis asks how Process Intelligence can ...

Discover the essential ingredients for marketing success in Ambi Parameswaran's practical guide, Marketing Mixology, a ...

Developing ways to measure your customers’ success and happiness with your business is key to maintaining their loyalty and ...

Frank Meier and Glen Ellyn, Ill. store outshine 294 competitors to claim inaugural titlePlus Games drive record franchisee ...

Moe Abdula, vice-president of customer engineering at Google Cloud, discusses the shift from AI experimentation to production ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

What does it take to actually engineer AI agents to get the best return on investment? A panel of experts provides some unique insights.

This fast-growing customer experience consultancy helps brands thrive through tech-driven, people-first digital solutions.

As SaaS companies scale and go global, traditional databases start to show their cracks with limited vertical scaling, mounting performance issues, rising costs, and painful operational overhead. TiDB ...

# It is easy for business owners to become resentful of the businesses for which they had great passion and were prepared to invest a significant proportion of their time, money, and energy. For many, ...

Last week's CX industry event spotlighted products, partnerships, and customers -- and delivered one sweeping message: AI is ...