Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a ...

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.

Copilot in Dynamics 365 Customer Service helps employees deliver faster and more focused customer care.

Customer service and customer experience are essential components of a successful business.

Dear Sam: Should I open my resume with a qualifications summary or an objective statement? Does it depend on the position? I feel a qualifications summary is not specific enough and doesn’t say ...

A qualifications summary presents the information critical to convey during a 4- to 7-second screening process; how you are qualified, why you are unique, and how you fulfill the requirements for ...