A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

A Microsoft executive offers insights on how leaders can make sure their organizations thrive in an ever changing world.

Capital One's head of AI foundations explained at VB Transform on how the bank patterned its AI agents after itself.

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

The AI revolution is reinventing corporate structure to create smaller, more nimble companies.

While their business models are still largely unproven, founders of AI-native companies say their approach helps them stay surprisingly lean.

Built to Stay Small: Inside the Org Charts of AI-Native Startups Amazon.com Inc. spent years hiring its way to dominance — and then hired more people to manage all those people. Chief Executive ...

As Team '25 opens, Atlassian unveils new customer service and skills apps, makes its Rovo AI tool free for most users and bundles flagship products into AI-infused collections.

Rogers Communications Inc. RCI-B-T has laid off customer-service staff in multiple provinces in its latest staff cut after a reduction in demand for online chat services, and as the telecom faces ...

These new agents are designed to help every sales, service, finance and supply chain team drive business value — and are just the start. We will create many more agents in the coming year that will ...

What Does Customer Service Mean to the HR Community?. Companies vary in size, industry, products and services, but unless they provide excellent customer service, they won't be in business for long.

Customer service performance reviews are crucial for businesses that prioritize client satisfaction. These evaluations are instrumental ...