It’s not every day you get to scam a scammer, let alone a whole call center. This video takes you through the thrilling moment when I outsmarted the experts at their own game.

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

In the past, customer service looked like this: If you were a big company, you could afford enterprise-grade technologies. And if you were a mom-and-pop shop, you were left to chitchat at the register ...

The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...

The Illinois Tollway celebrated a new customer service center along Interstate 294 on Thursday that offers in-person customer service for assistance with account management, paying tolls or invoices ...

DALLAS, TX, UNITED STATES, August 29, 2025 /EINPresswire.com/ -- As U.S. and U.K. companies face rising labor costs and growing customer expectations, Dallas-based ...

Calls to customer service rarely begin happily and are typically a frustrating struggle against an automated system to get a human representative on the line. One Denver man found out the hard way ...

SNAP call center has been offline since a July 28 cyberattack involving automated bots DHS says it’s unclear if any personal data or benefits were stolen Cardholders are urged to lock cards between ...

Dan Smoker’s dream family trip to Europe turned into a nightmare—not because of a cancellation, but due to a call he made to United Airlines. After his initial flight was canceled due to mechanical ...