Today’s retail spaces have to engage effectively with customers, with AV technology helping to drive in-store purchases and encourage repeat visits. But stores now have to go beyond merely shaping ...

Increasing App Engagement. To keep customers engaged and drive them into the store, many c-store retailers are using push notifications via their app, often offering a mobile coupon or ...

Growcery and Red Pepper have begun a partnership aimed at improving how retailers engage and retain customers through digital ...

In our recent “Voice of the Retail Sales Associate” report, 300 retail sales associates said they are.Twenty-five percent said they’ve seen customers becoming more difficult or demanding ...

The high engagement with customers has turned into revenue for many retailers. Kramer states, “SMS text messaging can create 25 cents per dollar in revenue earned from customers as compared to 5 ...

The study found that retailers are able to create long-lasting relationships by connecting associates directly to loyal customers through conversational commerce. While adoption is slow, 24% of brands ...

We also thought it would increase our audience in our retail locations.” Engaging Customers In A Hectic Environment. Over the eight-day campaign, “Savour the Rewards” awarded 294 prizes to customers ...

Combined with how shoppers use smartphones near and in stores, there is now a real opportunity for retailers to engage customers throughout the entire shopping process, starting at home. A good way to ...

The impact of online shopping on brick-and-mortar retailing is not just lost sales — after all, 90% of all retail sales transactions still happen in a physical store. Equally impactful is the extent ...

Poor customer service is a significant deterrent for shoppers, with 53% considering it the worst retail experience. About 74% of shoppers would consider abandoning a brand after three or fewer ...

Coach and Kate Spade Dive Into Food Retailing. To follow its growing wholesale business in the Middle East, Kate Spade has tapped into hospitality to engage with fans and recruit new customers.

Indeed, cutting-edge retailers are taking advantage of grassroots, user-contributed content from employees and customers to enhance their content pool. Creating contests and encouraging submissions of ...