When it comes to selecting a help desk ticketing software, security and compliance are critical features to consider. This section will provide an overview of ...

Seattle startup Ravenna has raised $15 million from top-tier venture capital firms and notable angel investors to streamline how companies handle internal help desk requests.

Discover the best help desk software in 2025 and learn how to choose the right ticketing tools for your business.

Machine learning (ML) is reshaping customer service, tackling the growing complexity and volume of customer requests. This article investigates the effects of ML on perceived service quality (PSQ) ...

Check out the 10 most popular enterprise help desk solutions on the market today - including features, pricing, pros and cons.

Microsoft veteran Raymond Chen revealed another product support trick from within the corridors of Microsoft. This time, it's not about blowing on connectors but about avoiding casting some ...

The global help desk and ticketing software market is set for explosive growth, with projections indicating a surge to $7.51 Billionby 2031. This remarkable expansion, driven by the benefits of ...

Establishing a consolidated enterprise service desk is a significant component of Interior’s overall IT transformation initiative. The transformation effort seeks to morph the department’s disparate ...

BMC Software Inc. this week unveiled additional features in its Magic Service Desk Suite that the company says will help make it easier for customers to install the product as well as to generate ...

VA’s Technology Acquisition Center in New Jersey launched a full and open competition and received three offers for the Enterprise Service Desk Tier One Support contract.