Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

Customers notice the cracks between your teams. The solution: align internally to reduce friction, earn trust and grow ...

Private equity firms are changing the game. Instead of relying only on traditional advantages, they are building consumer ecosystems that power themselves over time.

11. Open Platform for Enterprise AI (OPEA) OPEA is a framework that can be used to provide a variety of common generative AI ...

To realize business value from generative AI, start small, iterate fast and scale smart—while ensuring strong data, team ...

U.S. companies are using generative AI, raising concerns about data privacy, compliance, and operational risks.

Mixus’s collaborative model changes the economics of scaling AI. Mixus predicts that by 2030, agent deployment may grow 1000x and each human overseer will become 50x more efficient as AI agents become ...

NEW YORK-- (BUSINESS WIRE)-- AmTrust Financial Services, Inc. (“AmTrust” or the “Company”) has been recognized by Celent as a winner of a Model Insurer award for Digital Customer Experience.

AI agents are fundamentally reshaping businesses and how work gets done by augmenting them with autonomous, context-aware ...

Power Platform extends the core capabilities of Dynamics 365 to deliver scalable digital transformation tailored to real ...

While consumer brands have long mastered the art of tailoring experiences, B2B players are now facing rising expectations ...

But businesses don't have to operate at the cutting edge of technology to deliver impressive share price gains. There are ...