Innovation starts with understanding your customer. This simple framework helps uncover real problems and engineer meaningful ...

Utility scams have continued at an alarming rate during 2025, with Pacific Gas and Electric Company (PG&E) customers reporting over $190,000 in losses to scammers. To stop this trend, PG&E is ...

Developing ways to measure your customers’ success and happiness with your business is key to maintaining their loyalty and ...

Europe's securities regulator warned crypto companies on Friday not to mislead customers about the extent to which their ...

July marks the mid-summer sales for many retailers, with online ecommerce giants like Amazon using email marketing tactics to ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Online and offline customer contact points, also known as touch points, are business facets that deal with how a company interfaces with its customers. Although touch points technically deal with ...

Shopping the Amazon Prime Day 2025 sale for the best deals? Don't forget to grab an Amazon Prime membership. Here's what's ...

New Braunfels Utilities empowers residents with rebates, assessments & education to save water, cut costs & build a more ...

Louis Vuitton has said UK customer data has been stolen as it becomes the latest retailer targeted by cyber attackers. The ...