Inside Houston’s frenzied 911 call center By . Associated Press. Published Aug. 31, 2017, 1:04 a.m. ET. Operators at the Houston Emergency Center answer calls for help to 911 in the aftermath of ...

Weeks after a 38-year-old Detroit 911 operator died from coronavirus (COVID-19), his co-workers are expressing concerns about the working conditions inside the 911 call center.

The 911 call center both Ariaz and Wilson work in is the largest in the state of Florida. Just last year it took in 2.2 million calls, an average of 6,000 per day.

"It's the difference between life and death. It's that simple," Sharon McDonough, director of the 911 dispatch center in Tucson, Arizona, told ABC News about increased wait times due to understaffing.

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She took the call center’s application test twice, and on her second time, she got an offer, in 2006, starting out making $9.41 an hour, up from around $7.75 at the casino. “That $9 meant so ...

Inside the call center, Lawder said it starts with hiring people who are passionate advocates of your brand. “Hire people who have a connection or passion for the products or services you sell ...

7News went inside D.C.'s troubled 911 Dispatch Center Tuesday where we spoke with Director Heather McGaffin as well as a recent hire. The Office of Unified Communications (OUC) would not allow ...