The Contact Center Association of the Philippines (CCAP) expects a modest industry growth of 5 percent to 7 percent in 2025, ...

Improvements in the technology behind voice-based AI bots are making them more prolific and humanlike in phone calls.

Call to Freedom started in 2016 with just volunteers and no staff. Today, the nonprofit that helps people impacted by human ...

"One of the big findings in our report was the fact that the clock didn't start running until the call center sent the call ...

A book club will meet at 2:30 p.m. Tuesday, May 20, at the Aiken County Public Library, 314 Chesterfield St. S.W. May's ...

Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

WE ARE ENTERING DAY FOUR OF A MASSIVE MANHUNT TO TRACK DOWN ESCAPED INMATES FROM THE ORLEANS PARISH JUSTICE CENTER. RIGHT NOW ...

Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions.

Photos documenting student life in Terra and Synergy amid efforts to prevent Stanford from closing the co-op houses.

Three escapees have been recaptured. OPSO confirms security failures, potential inside assistance, and infrastructure ...

FBI Los Angeles said in a social media post on X that “assets being deployed include investigators, bomb technicians & an ...

Iredell County Emergency Communications said they received a call from a man who said he had shot his wife around 7 a.m. at his home.