The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time.

8x8’s survey of 2,000 UK adults reveals a clear demand for better customer service: 62% support fines for poor call handling 66% of men back penalties vs. 59% of women ...

The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the ...

CEOs saw the long arc of loyalty as essential to a company’s success. That arc has snapped. Everyone still claims to value customer service ... hang up on people who’d been on hold for a certain ...

LONDON, June 19, 2025 -- (BUSINESS WIRE)--British consumers have lost patience with long hold times — and they want companies to pay the price. That’s the findings of a new Streetview survey by 8x8, ...

‘Stop hiring humans’: Customer service under threat as robots take hold Long-held fears over the rise of AI workers are no longer the stuff of science-fiction ...

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

Floor & Decor has steadily gained market share, establishing itself as a leading U.S. hard surface flooring retailer. Click ...

If you’ve been waiting until the last-minute to shop the best Prime Day deals, you’ve just about run out the clock. Today ...