The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times ...

Representative Hakeem Jeffries, the New York Democrat and minority leader, delayed a final House vote with an impassioned speech that lasted nearly nine hours.

The Social Security Administration is providing less information about caller wait times. Critics complain it's misleading ...

CEOs saw the long arc of loyalty as essential to a company’s success. That arc has snapped. Everyone still claims to value customer service ... hang up on people who’d been on hold for a certain ...

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

8x8’s survey of 2,000 UK adults reveals a clear demand for better customer service: 62% support fines for poor call handling 66% of men back penalties vs. 59% of women ...

British consumers have lost patience with long hold times — and they want companies to pay the price. That’s the findings of a new Streetview survey by 8×8. While the UK average was 62% calling for ...

LONDON– (BUSINESS WIRE)–British consumers have lost patience with long hold times — and they want companies to pay the price. That’s the findings of a new Streetview survey by 8×8, Inc. (NASDAQ: EGHT) ...