The MTA hasn't yet released the results of its spring customer survey, but gave CBS News New York an early look. The agency ...

Survey reveals 74% of NYC subway riders face OMNY system issues including unresponsive readers and late charges.

Of respondents, 47% used a physical OMNY card at least some of the time, and 58% used a digital wallet/phone, the study found ...

The Permanent Citizens Advisory Committee to the MTA found riders are generally positive about the new system but nearly 75% ...

As the MTA is transitioning from the use of MetroCards to OMNY tap-and-go, commuters have expressed a flurry of complaints ...

New York City commuters are reporting issues with the OMNY tap-and-go system, which is set to replace the MetroCard in the ...

The MTA says it’s moving ahead with retiring the MetroCard and fully switching to its tap-and-go OMNY system by the end of ...

A survey of transit riders found that a majority have had issues with New York’s new tap-and-go system, months before its ...

Nearly five years after the MTA began rolling out OMNY, its contactless payment system, a new survey reveals many New Yorkers are still facing frustrations with the technology. According to the ...

The tap-and-go payment method is replacing the MetroCard. Straphangers cite some glitches, and a watchdog says the design ...