The retail sector is at a crossroads. At a time when products and prices can often be easily matched, it is increasingly the customer experience that sets brands apart.

3 ways retail executives can improve customer intelligence With AI, deep customer listening presents significant opportunities for executives to get closer to their customers.

Friendly robot with animated face is here to make customer service way better Mirokaï is designed to be helpful, engaging and enchanting.

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

Embracing a Culture of Continuous Improvement Omnichannel retail requires an ongoing commitment to evaluate and refine processes. As customer habits shift and new technologies emerge, retailers must ...

We’re on a mission to help our customers become retail ready with AI built for the future of retail. Generative AI is rapidly transforming the retail industry by revolutionizing operations, enhancing ...

How to tap customer feedback to improve the retail brand and make meaningful changes to services and operations was a panel topic at the ICX Summit held in September.

Along with time, retail business continues to develop due to consumers demanding faster and easier transactions. In order to meet these demands, retail businesses are adopting cutting-edge technology, ...