So, we lower the bar because we’ve learned to protect ourselves. Expectations, after all, are just hope wearing a coat of assumptions (which are often ill-considered). We believe that they are under ...

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Words of encouragement Navigating hyperscale cloud is complex. Discovering that the reality of these environments can be wildly different from initial expectations is common. The good news is that ...

For more than 30 years, Karl has helped consumers understand the complex world of insurance. He provides actionable advice and distills complex insurance concepts into understandable options.

These examples might seem simple, but every customer has a unique emotional journey shaped by expectations versus reality. A well-constructed EJM helps retailers identify where those moments of ...

Expectation: You just catch the next shuttle to Wien Stadium. The ride is short and scenic, and you pass the time by playing your favorite hype music, singing along with your friends. The smell of ...

But customers’ changing expectations make it more complicated for customer support representatives to keep people satisfied and create a positive customer experience (CX).

Opinions Lacy Litten: Expectations vs. Reality in Public Service and Leadership by Lacy Litten July 30, 2024 | 1:00 pm Click to email a link to a friend (Opens in new window) Email ...