Singtel chief executive Chua Sock Koong said that customer service is being ramped up amid increasing customer expectations, and competition from OTT (over the top) players.

Technology and customer support are the main focus of Singtel's CNY 2023 campaign. whatsapp 0 whatsapp 0 Facebook 0 Tweet 0 linkedin 0 Ahead of Chinese New Year 2023, Singapore-based telco Singtel has ...

Singapore Telecommunications (Singtel) has announced the launch of Singtel28, a growth strategy aimed at delivering enhanced customer experiences.This initiative follows the company’s strategic ...

So, customer service has literally become marketing. Our brand promise is built on the delivery of quality customer service and this is certainly one of Singtel’s biggest competitive advantages.” ...

The biggest crime a brand can commit in customer service on Facebook, according to SingTel's director of digital marketing, is to display an appalling lack of empathy - knowingly or unwittingly - to ...