The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Laura Kendrick Lope has joined the staff at Aspire Credit Union as a member service representative. According to Aspire, ...

New research and high-profile failures reveal AI in customer service often creates more work and damages trust, challenging ...

The acceleration of Artificial Intelligence (AI) is reshaping the global job market at a pace that is both exhilarating and daunting for employees.As AI becomes more deeply embedded in business ...

Great customer service training can help agents turn everyday interactions into memorable experiences and set your brand apart from the competition. Future skills focus. Equip customer service ...

Compassion Compassion should be a core principle in customer service training. Understanding and addressing customer emotions fosters trust, leading to positive experiences and loyalty.

Consumer Reports shares advice on getting great customer service, showing you how to reach a rep by phone and have your problems solved.

Top customer service soft skills to manage any situation Customer service soft skills are the non-technical, interpersonal traits agents use while supporting shoppers. Ultimately, soft skills help to ...

Providing great customer service is an important key to the success of any business. Check out this infographic from Customer Service Heroes, and find out how to best serve — and retain — your ...

This is because good customer service combines skills that must be cultivated and honed. Customer service representatives must also be willing to improve and add to these skills continuously.

Customer satisfaction is at its lowest point in the past two decades. Companies must focus on 10 areas of the customer experience to improve satisfaction without sacrificing revenue. The authors ...