The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Laura Kendrick Lope has joined the staff at Aspire Credit Union as a member service representative. According to Aspire, ...

New research and high-profile failures reveal AI in customer service often creates more work and damages trust, challenging ...

The acceleration of Artificial Intelligence (AI) is reshaping the global job market at a pace that is both exhilarating and daunting for employees.As AI becomes more deeply embedded in business ...