Soon, many patients might initiate contact with the health system not by speaking with a call center worker or receptionist, ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

According to reports, Microsoft says it not only saved money, but increased employee and customer satisfaction as well with ...

The state’s 911 tech management authority is deploying a new tool from Motorola Solutions that could ease burdens for call ...

While unicorns and IPO-bound giants steal the spotlight, StartupMafia showcases emerging platforms tackling real-world ...

The National Highway Traffic Safety Administration is urging owners of 2020-2026 Volvo plug-in hybrids, or those with battery ...

Microsoft announced that integrating AI into its customer support and engineering operations has led to cost savings ...

Experts, lawyers, and tech workers disagree on what Microsoft's layoffs mean for the tech industry and beyond.

From clearing up garbled speech on 9-1-1 calls to providing victims with automated investigation updates, artificial intelligence can make police interactions with the public ...

Apy’s initial session focused on general marketing principles, and it laid a foundation for the next day’s talk on AI and how ...

My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...