Google is rolling out a fresh set of AI-powered upgrades to Search, including access to its most advanced Gemini model yet, a deeper research tool, and a surprisingly useful new feature that can call ...

Google will now let everyone in the US call local businesses using AI. The feature, which is now available in Search, allows ...

In partnership with the American Cancer Society’s “I Love You, Get Screened” campaign, The Recorder compiled a list of places ...

Soon, many patients might initiate contact with the health system not by speaking with a call center worker or receptionist, ...

NAPLES, Fla. (AP) — When an emergency happens in Collier County, Florida, the 911 calls go to one of the most high-tech communications centers in the U.S., where callers can send text and video from ...

A new referral tool from the Louisville nonprofit St. John Center can be an alternative to calling 911 or Metro311 on people ...

Deo circles back to the common theme at AWS. “Speed is our advantage,” he says, echoing AWS Chief Executive Matt Garman’s mantra. “We have to deliver hardware, cost controls, guardrails and creativity ...

The state’s 911 tech management authority is deploying a new tool from Motorola Solutions that could ease burdens for call ...

According to reports, Microsoft says it not only saved money, but increased employee and customer satisfaction as well with ...

From clearing up garbled speech on 9-1-1 calls to providing victims with automated investigation updates, artificial intelligence can make police interactions with the public ...

CRN rounds up 10 of the hottest collaboration tools from the industry’s collaboration giants, to the UCaaS and CCaaS ...

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...