Artificial intelligence tools like ChatGPT and Claude are set apart from search engines thanks to their chat component.

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel at matching customer communication styles.

A new report shows that 91% of AI users have a default artificial intelligence assistant they turn to for their AI tasks.

People are leaning on AI tools to figure out what is real on topics such as funding cuts and misinformation about cloud ...

Missouri Attorney General Andrew Bailey, a Republican, called AI responses to be just “the tip of the iceberg” of what he ...

But while the results varied, the chatbots seemed to mimic each other’s answers in many cases. For example, when asked about the Chinese government’s human rights abuses against Uyghurs, a ...

Chatbots share limited information, reinforce ideologies, and, as a result, can lead to more polarized thinking when it comes to controversial issues, according to new Johns Hopkins University–led ...

What about using chatbots for work-related tasks? That's something Anthropic is steering Claude toward . Described as an AI assistant, Claude could come in handy nine-to-five.