In one example, OpenAI’s GPT-4o model gave a user who had said he had suffered a job loss a list of the tallest bridges in New York City.

Artificial intelligence tools like ChatGPT and Claude are set apart from search engines thanks to their chat component.

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel at matching customer communication styles.

People are leaning on AI tools to figure out what is real on topics such as funding cuts and misinformation about cloud ...

Grok’s recent antisemitic turn is not an aberration but part of a pattern of AI chatbots churning out hateful drivel.

Missouri Attorney General Andrew Bailey, a Republican, called AI responses to be just “the tip of the iceberg” of what he ...

Grok, the chatbot created by Elon Musk’s xAI, began responding with violent posts this week after the company tweaked its ...

With a rise in artificial intelligence, many people are turning to AI chatbots for companionship. They’re designed to adapt ...

The National Academy for AI Instruction will make artificial intelligence training accessible to educators across the country ...

Machines have always talked to each other in languages that humans can’t naturally understand. The internet itself is a ...

When “looking for answers and doing our own research,” AI can sometimes lead us down a dark path that encourages delusional ...

But as much as AI’s potential can cause harm, blaming it alone misses the point and likely makes these problems worse. Humans ...