AT&T wireless customers can now see companies' names, logos, and reasons for calls on verified incoming calls on most Android devices.

Coveo's Passage Retrieval API delivers precise, trustworthy text to large language models and AI applications, including Salesforce Agentforce, Microsoft Copilot, Amazon Bedrock Agents, and SAP Joule.

Workbooks has added advanced project management tools directly into its No-BS CRM platform, enabling businesses to streamline workflows, allocate resources, and optimize revenue tracking. With these ...

As a product management professional, I’m obviously focused on delivering great products. But after more than a decade using and managing technology and data products, I see the big picture of where ...

The back office is not a cost center-it directly links to customer experience programs. Based on Aberdeen's recent survey of over 400 contact center and back office leaders, an average of 16% of all ...

Particular Audience has launched the third phase of its Retail Media platform, available now to existing clients on DiscoveryOS. This rel ...

Connected customer experiences start with connected systems and data within your organization. The deeper the connections, the more power you have to orchestrate personalized end-to-end customer ...

Organizations looking to enable end-to-end customer experiences must move beyond basic integrations and take an integrated approach to CRM, CCaaS and WEMIn today's experience economy, organizations ...

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...

UserTesting, a provider of human insights, today unveiled Insights for Impact to help non-profits with actionable human insights.

Zoho has expanded the scope of Zia, its foundational artificial intelligence, with Zia Agents, Agent Studio, and Agent Marketplace. Together, these solutions empower enterprises to access, build, and ...

Smarsh, a provider of communications data and intelligence, has acquired CallCabinet, a compliance call recording and analytics technology company, for an undisclosed amount. The integration will ...