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Kano Model Explained - Increase customer satisfaction and develop products and services
2:13
YouTubeSales Training International
Kano Model Explained - Increase customer satisfaction and develop products and services
A simple model to improve and increase customer satisfaction and develop products and services through 3 levels of the Kano Model. The system differentiates delighters, performance, and basic attributes tied to quality and satisfaction through the customers viewpoint. 🟩LEVEL 1 - BASIC What customers take for granted, what they expect your ...
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