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Hospitality training for restaurants starts with three simple things: eye contact, a genuine smile, and authentic engagement. Most restaurants don’t lose guests because the food was bad. They lose them because the experience felt transactional. A rushed greeting. No eye contact. No connection. No sense that anyone truly cared they were there. When guests walk through your doors, they are trusting you with two things they can never get back: Their time and their money. The least we can do is hono
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